Quelle: (Newman, Lamming 95).

Exercise

Conduct a keystroke-level analysis of the ticket machine of Figure 1. This will involve estimating the time taken for some of the special operators involved, for example, inserting money and taking ticket and change. Determine approximate values by timing yourself using a similar machine. From your analysis, work out how many commuter passengers the machine can handle per hour.

Figure 1 Interface design for a rapid-transit ticket machine.

another exersice